Brocade Communications Systems BR-1020 Průvodce řešením problémů stáhnout pdf (Strana 61)

Brocade Adapters Troubleshooting Guide 43

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Data collection using BCU commands and HCM

• Environment information

• Data.xml file

• Vital CPU, memory, network resources

• HCM Agent (logs, configuration)

• Driver logs

• Install logs

• Core files

• Details on the CNA’s Ethernet interface, including IP address and mask

• Status and states of all adapter ports, including the Ethernet, FCoE, and CEE ports on CNAs

• CEE status and statistics for CNAs

• Network driver information, Ethernet statistics, offload parameters, and flow control coalesce

parameters for CNAs

• Ethernet offload, flow control, and coalescing parameters for CNAs

NOTE

Master and Application logs are saved when Support Save is initiated through HCM, but not through

BCU.

Initiating Support Save through HCM

Initiate Support Save by selecting Tool > Support Save.

Messages display during the Support Save operation that provide the location of the directory

where data is saved. If you are initiating Support Save from a remote management station and

receive a warning message that support files and Agent logs could not be collected, the HCM Agent

is unavailable on the remote host. Select Tool > Backup to backup data and configuration files

manually.

Support data is collected to a file in your system’s tmp directory by default.

For more information and additional options for using this feature, refer to the Brocade Adapters

Administrator’s Guide.

Initiating Support Save through BCU commands

Use the bfa_supportsave command to Initiate Support Save through the BCU:

• bfa_supportsave - creates and saves the supportsave at /tmp.

• bfa_supportsave <dir>- creates and saves the supportsave under a directory name that you

provide.

• bfa_supportsave <dir> <ss_file_name> - creates and saves the supportsave under a directory

and file name that you provide. If the directory already exists, it will be overwritten.

Messages display as the system gathers information. When complete, an output file and directory

display. The directory name specifies the date when the file was saved.

For more information and additional options for using this feature, refer to the Brocade Adapters

Administrator’s Guide.

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Brocade Communications Systems BR-1020 Průvodce řešením problémů Strana 61